Access this course with a Symtoi plan. See plans & pricing.
| - You’ll learn how to map service journeys from start to finish. That helps you understand what people really experience. |
| - You’ll explore how to find and fix gaps between channels, systems or teams. Because services should work like one thing, not many. |
| - You’ll practice involving the right people at the right stages. Great service design is always collaborative. |
| - You’ll develop tools to communicate and test your service ideas. That way, you build with clarity and confidence. |
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