Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users.
Some examples of what is covered is highlighted below
![](https://www.symtoi.com/wp-content/uploads/2023/10/firm-infustructure-2023-09-25T132124.656-1024x683.png)
User Story
Use user story help you build features/ functionality that your users want and need.
![](https://www.symtoi.com/wp-content/uploads/2023/10/firm-infustructure-2023-09-22T102142.932-1-1024x683.png)
Life Through a Lens
Struggling with a problem then look at it from a different perspective. By looking at a problem from your users/ personas perspective it will give you insight to how you can attempt to solve the issue.
![](https://www.symtoi.com/wp-content/uploads/2023/10/firm-infustructure-2023-10-31T130340.567-1024x683.png)
System Map
System is a a visual tool that shows all the different actors that are involved in service delivery and how they link together including flows of materials, energy, information, money, documents etc.
![](https://www.symtoi.com/wp-content/uploads/2023/10/firm-infustructure-2023-10-31T130544.554-1024x683.png)
Service Specification
A service specification is a written document that specifies all the expectations and objectives for each stage of the service experience.