Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users.
Some examples of what is covered is highlighted below
User Story
Use user story help you build features/ functionality that your users want and need.
Life Through a Lens
Struggling with a problem then look at it from a different perspective. By looking at a problem from your users/ personas perspective it will give you insight to how you can attempt to solve the issue.
System Map
System is a a visual tool that shows all the different actors that are involved in service delivery and how they link together including flows of materials, energy, information, money, documents etc.
Service Specification
A service specification is a written document that specifies all the expectations and objectives for each stage of the service experience.